Exposed -
Advantages - Disadvantages Key advantages include:

  • Strong market leadership.
    SFDC is a marketing powerhouse and the poster child for Software as a Service (SaaS). The company poured $376 million in aggressive advertising, marketing, sales and media in 2007.
  • Industry leading help and online training support.
  • A native thin-client solution designed for on-demand Internet delivery.
  • Simple user interface that is well received by users new to online systems.
  • Multiple industry specific or vertical market solutions – although somewhat light in terms of deep functionality.
  • The AppExchange provides a foundation for extending the SFDC solution with deeper functionality from fee-based specialist application providers. Key disadvantages include:

  • Overly simple user interface that is quickly outgrown by experienced
  • Lots of screen refreshes and scrolling up and down; the transition between multiple screens to process transactions can deliver a tedious experience.
  • Marketing management functionality is extremely limited. SFDC points to partner applications for this purpose. This involves additional costs and vendor management.
  • Customization toolkits can be cumbersome to use, even to many seasoned administrators.
  • Dashboards may not reflect the application security for specific users
    without significant administration effort.
  • No Service Level Agreement provided in standard contract.
  • Data center reliability has been questioned and several major interruptions in service have been widely publicized.

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